Want to Know if the U.S. is in a Recession?

Want to Know if the U.S. is in a Recession?

By Gene Marks The right question is whether YOUR industry is in a recession, because to anyone running a business, that’s what matters. As someone who writes about small business, runs a small business and serves hundreds of small business clients, I often get asked:...
Leading with Strength & Resilience

Leading with Strength & Resilience

The significance of the gavel passing at the 79th Annual ARA Convention & Expo is not to be missed. Shan Lathem takes on the role as ARA President, as only the fourth woman in the association’s 79-year history. By Caryn Smith The EC tries to divide and conquer when...
Gold Seal Customer Satisfaction Index (CSI)

Gold Seal Customer Satisfaction Index (CSI)

By the ARA Certification Committee Gold Seal standards set the bar for customer service focused on getting quality parts to the customer on time and in the condition as described in the offer. But remember that Zig Ziglar said, “Simple isn’t always easy!” The Gold...
Expert Tips: Selling by the Ounce – Not by Unit

Expert Tips: Selling by the Ounce – Not by Unit

By Cliff Hope, Senior Account Manager Now that we are firmly in the second quarter of 2022 the surprises just keep coming for the automotive recycling industry. With end-of-life and parts cars becoming harder and more expensive to source, selling converters by the...
Synergy Creates Opportunity

Synergy Creates Opportunity

ARA’s various committees – from certification to education programming to government affairs – are working hard to advance the industry. Here is what they are currently working on! What makes the Automotive Recyclers Association tick? What keeps the work tracking in...