Getting the Most from the ARA Show

Getting the Most from the ARA Show

Phillip M. Perry We started bringing all of our top-level managers and department heads to the ARA conventions a few years ago [often sending six to 10 people]. There is just too much to absorb for one person. Troy Webber The ARA 79th Annual Convention & Expo will...
Mission FACTS Make Informed Recyclers

Mission FACTS Make Informed Recyclers

It is no secret that critical mission data is now available! Attend ARA’s Annual Event to be an agent of change. Let’s jump straight to the facts – and just the facts. Let’s face it, every year about this time in magazine articles and advertisements, and through...
Order Fulfillment

Order Fulfillment

By Marty Hollingshead When we talk about sales, including getting orders, fulfilling them, and managing the sale after the sale, we need to begin by evaluating what drives sales. The obvious answer is having what the customer needs. Once you have taken the order, now...

Ideal Customer Service

Setting policies and procedures for common business practices makes dealing with unique situations smoother for your team. By Maura Keller In the automotive recycling industry, it’s all about getting people to remember your business, your products, and your company’s...
Returns! How To Prevent Them

Returns! How To Prevent Them

By Debbie Hussey During the pandemic I’m sure that we all have had the unsettling thoughts of “What am I going to do?” “Will I have shops to sell to?” “Can I buy cars for parts? “Will I be able to keep my employees?” What I have noticed is that we got busier during...

H.O.W. – Seeing Yourself as Carriers Do

By Josh Reed We need to represent ROE® as appealing freight. Let’s develop the LTL structure together to move it to ROE® 2.0. Oh, how sick I am of hearing and reading the phrase “the new normal.”  It’s no secret that we’ve all experienced tremendous rising costs...