Gold Seal Customer Satisfaction Index (CSI)

Gold Seal Customer Satisfaction Index (CSI)

By the ARA Certification Committee Gold Seal standards set the bar for customer service focused on getting quality parts to the customer on time and in the condition as described in the offer. But remember that Zig Ziglar said, “Simple isn’t always easy!” The Gold...
How Can PCBs Affect Recyclers?

How Can PCBs Affect Recyclers?

By Sara Hamidovic Polychlorinated biphenyls (PCBs) were produced commercially in the United States between 1929 and 1979. It is estimated that 600,000 tons were produced in the U.S. alone. PCBs were determined to be toxic as early as 1940 based on industrial incidents...
C-H-A-R-G-E-D for Electric Vehicles

C-H-A-R-G-E-D for Electric Vehicles

By Andy Latham Knowledge and understanding of electric and hybrid vehicles is fast becoming an integral part of the vehicle dismantler’s role for many reasons over and above the safety of the technician and their colleagues. This column is titled “CHARGED,” let’s take...
Seal Certification is Quality Assurance

Seal Certification is Quality Assurance

By the ARA Certification Committee Returns are inevitable in the sale of any goods. One important aspect of providing great customer service lies in how returns are managed. A customer with the wrong part can still come away from a Gold Seal facility with a positive...
Certified: Hazard Communication Standard and Safety Data Sheets

Certified: Hazard Communication Standard and Safety Data Sheets

By the ARA Certification Committee These requirements reflect OSHA’s belief that training is an essential part of every employer’s safety and health program for protecting workers from injuries and illnesses. Simple safety steps can be implemented to significantly...
Leave the Storage Wars for Reality TV

Leave the Storage Wars for Reality TV

Spill Prevention Control and Countermeasure By Sue Schauls & ARA Certification Committee OSHA concluded that effective management of worker safety and health protection is a decisive factor in reducing the extent and the severity of work-related injuries and...