by ARA | May 1, 2022 | Trending
By Marty Hollingshead It’s spring here in the Chicagoland area and the flowers are starting to bloom, and the snow is falling, (typical for us)! The good news is things are finally starting to get back to normal. It has been so nice to travel to see and be with others...
by ARA | May 1, 2022 | Workforce
By John Baldoni You know you made the right decision. And the decision was well made. The problem is the results were not. So now you’re on the hot seat and people are clamoring for your head. What do you do? Apologize! Steps to Take Every good apology has three...
by ARA | May 1, 2022 | Safety
By Andy Latham Knowledge and understanding of electric and hybrid vehicles is fast becoming an integral part of the vehicle dismantler’s role for many reasons over and above the safety of the technician and their colleagues. This column is titled “CHARGED,” let’s take...
by ARA | May 1, 2022 | Safety
By the ARA Certification Committee Returns are inevitable in the sale of any goods. One important aspect of providing great customer service lies in how returns are managed. A customer with the wrong part can still come away from a Gold Seal facility with a positive...
by ARA | May 1, 2022 | Workforce
The ARA Peer-to-Peer Mentoring Program was the missing piece that brought in R&J Pickup Truck Parts as ARA members. Then, attending the ARA Convention in 2021 confirmed they made the right decision. By Maura Keller For more than four years, the ARA Peer-to-Peer...
