by Dietrich V | Apr 1, 2026 | Toolbox
D.J. Harrington Have you ever felt that you were unprepared for what happened next because you didn’t stop to become appropriately trained on every aspect of your job? “How often do you train your team?” isn’t an I-gotcha question. How you answer my...
by Dietrich V | Apr 1, 2026 | Toolbox
The secret to their success is to do it right the first time. By Caryn Smith • Photos by Sonja Yearsley Mark Forcum started in the self-service sector for Foster Auto Parts and LKQ before he set out to apply that knowledge to his own venture. What started out as his...
by Dietrich V | Apr 1, 2026 | Toolbox
The 2026 Retention Report is an annual publication by Work Institute which provides a comprehensive overview of trends in employee turnover. Here is an overview excerpt that provides a summary from the report. Find the entire report at...
by Dietrich V | Mar 1, 2026 | ARA Leadership, Motivational, Workforce
By Andy Latham At the ARA Convention 2025, I had the privilege of delivering a presentation titled Shaping the Future of Our Industry – Developing the Leader Within You 2.0. My goal wasn’t simply to share leadership theory. It was to challenge every one of us to think...
by Dietrich V | Mar 1, 2026 | Training & Education, Workforce
By Lisa Ryan, CSP The new guy is sorting parts again, and he’s doing it wrong. Not catastrophically wrong, but wrong enough that everything’s running slower than it should. Starters are getting mixed up with alternators. Cores are tagged incorrectly. Those subtle...
